Appointments Croston Surgery

With the Doctor

Morning Surgery (no appointment required) is from 08.00 - 10.00 every morning.

Evening surgery is (appointment only) is from 16:00 – 17:30 with the exception of Wednesday which is 16:00 – 19:30.

With the Practice Nurse

The nurse is available every day except Friday (appointment only); she also has an evening clinic every Wednesday.

Midwife

Every other Tuesday morning 09:00 – 10:30(appointment only).

Baby Immunisation

Every Wednesday morning 11:00 - 12:00 (appointment required)

Appointments Eccleston Surgery

All surgeries are by APPOINTMENT ONLY. Please check on home page under link for surgery times

Midwife

Every Wednesday afternoon 14:00 - 16:00(appointment required)

Baby Immunisation

Every Thursday morning 11:00 - 12:00(appointment required)

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Did Not Attend’ Policy

If a patient DNA’s an appointment twice then they will be sent a letter and a copy of the notice explaining the policy.

If they DNA a further appointment than a review of the case will be done by the Practice Manager and one of the Partners to establish whether there are any specific reasons (social or clinical) why the patient should not be removed, with an outcome of either:

The patient will be invited in to meet with the Practice Manager to explain any difficulties they may have with keeping appointments.

They will be sent a letter informing them that in accordance with the practice policy, it has now been requested for them to be removed as a patient from the practice and they should find an alternative doctor.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Speaking to your doctor at Eccleston

In an emergency it is possible to speak to your doctor at anytime during the normal working day (8:30am to 6:30pm) but please give as much information as possible to the receptionist so they can put you through to the appropriate doctor.

For non-urgent calls please telephone between 11:00am and 4:00pm at these times the doctor will have more time to deal with your problem.

You may be asked for some information re the telephone call to pass on to the doctor and you may be asked to call back at a certain time or you may be asked if the doctor can call you back at a certain time.

Please be assured that all information is strictly confidential.

Speaking to your doctor at Croston

In an emergency it is possible to speak to your doctor at anytime during the normal workind day.  For non- urgent calls please telephone between 2.00 - 2.30pm.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).